We're here to help...

Looks like you might have a question! - Our FAQ page is designed to assist you in building confidence with our team and ensure our products are the right fit before you purchase.

Here, you'll find answers, tips, and guidance on using our presets effectively. Whether you're just starting or already a pro, we've got you covered. BUT - If you can't find what you're looking for... Feel free to reach out to us – we're here to assist!

Frequently Asked Questions

What Are Presets?

Wondering about presets? You're in the right place! At Swell Presets, we see presets as more than just filters; they're your gateway to a world of professional-quality photo aesthetics. Our presets are designed to effortlessly apply sophisticated edits to your photos and videos, giving them a distinctive, upscale look with just one click.

Whether you're a seasoned pro or just starting, our presets are tailored for ease of use. With just your mobile phone or computer, you can transform your images and videos in seconds, even on the move. We provide a simple, step-by-step video tutorial to guide you through the process, elevating your photos, blogs, and social media presence to a whole new level.

Swell Presets are versatile and adaptive, fitting a wide array of subjects beautifully. They're perfect for bringing a touch of elegance to everyday captures, whether it's selfies, lifestyle and interior shots, food and travel snaps, family moments, product showcases, landscapes, wedding scenes, or fashion blogging.

Crafted with passion and precision by our team of professional photographers and expert retouchers, each preset is a testament to our commitment to quality. We're here to help you streamline your editing process, so you can focus more on creating and cherishing moments. After all, at Swell Presets, we believe in working smarter, not harder, and letting your creativity shine through.

I Have No Clue How To Use Presets… Can You Teach Me?

Absolutely! We understand that starting with presets might seem daunting if you're new to this. Don't worry, we've got you covered. At Swell Presets:

WHAT WE DO:
Provide detailed PDF guides that will help you effortlessly install and set up your presets. These guides are designed to be user-friendly, ensuring you can get started with ease.

While we DON'T offer personalized 1:1 editing training or extended email support beyond addressing technical issues with the presets, we still have a fantastic resource for you. 

If you're keen to enhance your editing as a beginner to using Lightroom Mobile, we highly recommend our Intro To Lightroom Mobile Mini Course. This course is a great way to deepen your understanding and proficiency in photo editing, empowering you to make the most out of your presets.

We're here to make your journey into the world of presets as smooth and enjoyable as possible. So, take the first step and let our guides and course elevate your editing skills to new heights!

Why Swell Presets? What Makes Them Better?

Over time, our experience with buying new presets often led to disappointment due to their poor quality. This led us to invest both money and time in creating our own – time which could have been spent growing our business. Recognizing the need for high-quality presets at a reasonable price, we decided to offer a solution. Our commitment is to quality rather than quantity, a principle that is evident in all our products. We've meticulously named each preset to reflect the lighting in the images, ensuring you can easily achieve the look you desire.

How Do I Receive My Products?

Once your payment is successfully processed, you'll be able to instantly download your purchased product(s) directly from the final purchase confirmation page.

Additionally, a download link will be sent to your email shortly after your purchase. If you don't receive this email right away, please reach out to us at info@swellpresets.com using the subject "URGENT PRESET ISSUE".(Please Note: We are a small team, and at Swell Presets, you’ll always speak to someone on our team.  Although we do our best to make sure most support questions are answered within a couple of hours, please give us up to 48 hours to respond to your request.)

How Long Do I Have To Wait To Receive My Products?

Downloads are automatically delivered within a few minutes of purchase once your credit card processes. Most downloads are populated within 30 seconds, but on occasion, your downloads may take up to 5 minutes to populate.

Additionally, a download link will be sent to your email shortly after your purchase. If you don't receive this email right away, please reach out to us at info@swellpresets.com using the subject "URGENT PRESET ISSUE".

(Please Note: We are a small team, and at Swell Presets, you’ll always speak to someone on our team.  Although we do our best to make sure most support questions are answered within a couple of hours, please give us up to 48 hours to respond to your request.)

Can I Use These Presets Even If I’m Not A Pro?

Absolutely! We have a step by step installation guide included with every purchase. Our presets were built to be simple enough for beginners, yet powerful enough for pros!

Which Software Platforms Are Swell Presets Compatible With?

Our preset collections are designed for versatility. They are fully compatible with the free Lightroom mobile app across various devices, including iPhone, Android, Samsung, and Google phones. Additionally, our presets work seamlessly with all versions of the Lightroom desktop program on both Mac and PC Windows. 

This wide compatibility makes it easy for you to create stunning images on any device or operating system you prefer!PLEASE NOTE: It’s important to follow our installation guides, as Lightroom Classic requires an XMP file import, and Lightroom Mobile and cloud-based options require DNG files. Each purchase includes both sets of files for your convenience!

Can I Share These Presets?

We appreciate your interest in our presets, but sharing them is not permitted. Upon purchasing Swell Presets, you are granted a non-transferable, single-user license. This license strictly prohibits the sharing, distribution, or installation of these presets on multiple devices for use by different individuals. 

As per the licensing terms, each purchase entitles the licensee to use the presets on up to two personal devices, solely for your own use. Any form of redistribution or transfer of these presets (including partial changes), without explicit written permission from Swell Presets, constitutes a breach of the licensing agreement and is subject to legal action under copyright law.

Do I Have To Pay For The Lightroom App To Use These Presets?

Nope! Our presets are all compatible with the free version of Lightroom Mobile. If you wish to use these professionally with Lightroom Classic Desktop Professional Version, you may be required to purchase an Adobe Creative Suite subscription.

Will I Be Able To Achieve The Look With Just My Phone?

Yes! With any type of photography, lighting and composition matter so much more than the type of camera gear you are using. Of course camera gear helps, but we think our presets do a GREAT job on camera phone images! Take a peek at our review images for your final judgment, as these are most often taken without professional equipment!

Refund Policy & Billing Information

Do you offer refunds?

At Swell Presets, we adhere to a strict no-refund policy for our digital products and online courses. Due to the digital nature of our offerings, once a product has been downloaded or an online course accessed, it is deemed 'used'.

Accordingly, we are unable to provide refunds post-download or access, as the product is irrevocably considered consumed. 

This policy is in line with the standard practices for digital sales to ensure the protection of intellectual property and the sustainability of the services provided. We encourage our customers to review their orders carefully and reach out to our support team for any pre-purchase inquiries to ensure their selections align with their needs.

Do I Have To Pay A Subscription?

Nope! There is no subscription required to purchase your presets. Upon purchasing Swell Presets, you are granted a single, one-time license to the digital files without the requirement of a recurring subscription. It is important to note that the responsibility for storing and backing up your purchased digital files rests solely with you, the purchaser. Our policy is not to retain long-term storage of these files. As such, we strongly advise you to secure your own copies on your local device or preferred backup solutions to ensure uninterrupted access and preservation of your purchased presets. This one-time purchase agreement absolves Swell Presets of any obligation to store or maintain the purchased digital files post-download.

I made a purchase but haven't received my downloads. What should I do?

Usually, when downloads don't arrive as expected, it's often due to a mistyped email address at checkout or the confirmation email being redirected to your spam folder.

If you're encountering this issue, we're here to assist! Whether it's updating the email on your order or resending the confirmation email, just reach out to us, and we'll sort it out promptly.

Keep in mind, if your purchase was made through PayPal or Apple Pay, the confirmation email is sent to the email account linked to your chosen payment method.NOTE: It can sometimes take up to 5 minutes for your payment to process through your bank, and downloads will not be sent until the payment has been processed. 9/10 times this is the issue! If you don't receive your product within 10 minutes, please reach out to us at info@swellpresets.com using the subject "URGENT PRESET ISSUE" and explain your issue. (Please Note: We are a small team, and at Swell Presets, you’ll always speak to someone on our team.  Although we do our best to make sure most support questions are answered within a couple of hours, please give us up to 48 hours to respond to your request.)

I upgraded to a new phone. Can I still download the presets?

Upgrading to a new phone? No problem! Your Swell Presets can come along. Remember, we don’t keep your purchased files for an extended period. It's crucial that you download and securely store your digital products within 14 days of purchase. We recommend saving them in a cloud storage service like Google Drive or Dropbox. This way, you can easily transfer them to your new device.

Keep in mind, our licenses are linked to you as a user, not to each individual download. So as long as you've saved your presets, they're yours to use across your devices.